We respect the privacy of our users and do not collect information without your knowledge. We may request your name, email address, contact phone number, mailing address, and other information necessary to process your requests and notify you of products, services, or offers. Your personal information and usage data will not be shared with outside organisations.
We may use collected information for market analysis and provide aggregate statistics to reputable third-party vendors. However, this will not include any information that personally identifies you.
In the event of a merger or acquisition of our business by another legal entity, the personal information collected may be transferred to that entity as an asset. By using our services, you consent to this transfer.
Our intention is to send you email communications that are useful and relevant to you. Occasionally, we may send notifications of new products, services, or offers to your designated email address. You can opt out of these notifications at any time by emailing us at: events@leftbankmelbourne.com.au.
Your use of our site indicates your agreement to this Privacy Policy and our legal terms and conditions.
Your privacy concerns are important to us. If you have any questions regarding this Privacy Policy, please email us at: events@leftbankmelbourne.com.au
Payment Details
Full payment is required at the time of booking for ticketed events such as Bottomless Brunch. Payment must be made prior to the event to secure your reservation. All prices are in Australian dollars and include GST.
Cancellations
Please note that no refunds will be provided for cancellations of events like Bottomless Brunch. Non-attendance due to illness or personal or professional reasons does not entitle guests to a refund or transfer to another event.
Booking Delays
Reserved tables will only be held for 15 minutes past the original booking time. If not claimed within this period, the table will be released.
Restaurant Policy
Left Bank Melbourne follows the responsible service of alcohol and is not liable for any personal items lost or damaged. For event packages, final drinks must be ordered 20 minutes before the session ends.
Please note, for our Bottomless Brunch, all attendees must participate to ensure a consistent experience. We offer a variety of alcohol-free options for those who prefer non-alcoholic beverages.
Sitting Times
The sitting time for Bottomless Brunch is 2 hours. We are unable to accommodate bookings for Bottomless Brunch outside of these times.
Minors
We welcome guests aged 18 and over for bookings at Left Bank Melbourne. Minors are allowed when accompanied by a responsible adult, such as a parent, guardian, grandparent, or 18+ spouse, in accordance with Victoria’s liquor licensing laws. Alcohol will only be served to those over the age of 18.
Underage patrons must wear a wristband for identification while in the venue. Under no circumstances are minors permitted to consume alcohol on the premises. Police fines of up to $20,000 may apply.
Cakes
You are welcome to bring one celebration cake per booking or event. Please label it with your booking name and any specific storage instructions. A cakeage fee of $5 per person, or a flat rate of $50 for groups of six or more, applies to cover storage, handling, cutting, plating, and serving due to OHS requirements.
Dietary Requirements
We cater to a range of dietary needs, including vegetarian, vegan, gluten-free, nut allergies, and lactose intolerance. Please advise us of any requirements when booking, and a staff member will guide you through your options on arrival.
Dress Code
Guests are expected to dress smartly and maintain a clean, neat appearance while at our venue. Collared shirts are required. Thongs, trainers, ripped denim, and beachwear are not permitted.
Management reserves the right to refuse entry if the dress code is not followed or if attire or behaviour is deemed inappropriate.
The following attire is not permitted:
When electing to book an event, Left Bank Melbourne requires that a minimum spend is reached on a given day. These change based on the day, or may be waived in the off season or by management’s discretion. The minimum spend applicable to your event is detailed on your Events. Minimum Spends are for food and beverage only and do not include items like, but not limited to, security, entertainment, theming, furniture hire or audio visual. If your Event End Value is below the value of the Minimum Spend, a ‘venue hire fee’ will apply. The venue hire fee will be equal to the difference between your Event End Value and the Minimum Spend.
Deposits are issued according to the estimated number of guests attending an event and are necessary to secure your group booking. Any function booked at Left Bank Melbourne is not considered confirmed until the confirmation deposit is paid.
The following payment schedule for events must be strictly adhered to:
Holding Deposit: 20% of the Event End Value, due within 7 days of the initial booking and upon signing of your contract.
Progress Deposit: 30% of the Event End Value, due six months prior to the event date.
Final Payment: 100% of the Event End Value must be received as cleared funds by 12 noon, two days prior.
Security Bond (Refundable): $2,000 payable by credit card for a 7 day hold. Alternatively, you may pay the security bond by cash, or bank cheque..
A 5% surcharge applies on Saturdays and a 10% surcharge applies on Sundays. Weekend surcharges do not apply during Bottomless Brunch sessions. A 15% surcharge applies on Public Holidays.
Cancellations
In the unfortunate event that a customer needs to cancel a booking or event, cancellations must be arranged through our Events Manager between 9 am and 5 pm, Monday to Friday.
General Reservation Cancellations
A $20 per person cancellation fee will apply for any no-shows if less than 24 hours’ notice is given prior to the booking time. Non-attendance due to illness or personal/professional reasons does not entitle the customer to a refund or transfer to another event.
Promotion Event Cancellations
For ticketed events such as Bottomless Brunch, no refunds will be provided in the event of cancellation. Non-attendance due to illness or personal/professional reasons does not entitle the customer to a refund or transfer to another event.
It’s the responsibility of the customer to ensure that all guests behave in an orderly manner during the event. Guests are expected to comply with the behavioral codes of Left Bank and Victorian Licensing Laws, such as Responsible Service of Alcohol (RSA), under which the restaurant operates. Any damage to premises, persons or equipment as a result of disorderly conduct by guests at the event is the responsibility of the client, in the instance where damage has occurred, all associated costs will be charged to the nominated credit card. It’s our policy to provide you with the best possible service by friendly and professional staff in order to ensure the success of your event. The discretion of management will ensure a safe, harmonious and enjoyable event.
Please note that prices listed and seasonal availability whilst current at the time of quotation are subject to change without notice. We endevour to maintain our menus and beverages as printed, however, these may be subject to change at our discretion from time to time. All menu and beverage selections must be confirmed no later than 30 days prior to your event date. It’s your responsibility to inform us in writing of any dietary requirements or allergies your guests may have.
At the time of publication, all pricing listed on our website is accurate and final. We reserve the right to amend this without formal notice at time to time. Pricing listed on third party websites, directories, social media channels or other mediums are intended to be a guideline and are not final. We do accept AMEX, as well as Visa and MasterCard. Unfortunately, we do not accept Diners.
Whilst every effort will be made to return belongings post-event to their owners, Left Bank will take no responsibility or make any reimbursements for lost property. Event hosts should take home any gifts received during a function when leaving the venue.
Gift vouchers are not redeemable for cash and cannot be resold or exchanged. They cannot be used to purchase another Left Bank Melbourne gift voucher. If the purchase exceeds the value of the gift voucher, the voucher holder must pay the difference between the purchase price and the voucher value. Gift vouchers are non-refundable and non-returnable. The voucher must be used in one sitting, and no refunds or credits will be given if the full value is not redeemed during that sitting.
You must be 18 years or older to redeem the drink voucher. Customers may redeem one complimentary drink, with the choice determined by the manager. Only one voucher is accepted per guest (one per person).
This voucher is not valid with any other offer, not transferable, and not exchangeable for cash.
Value
This voucher is available for purchase in denominations ranging from $50 to $1000 and is redeemable for food and beverage at Left Bank Melbourne.
Redemption
The voucher can be redeemed on separate visits, on separate days, until the full value has been used.
Expiration
This voucher is valid for 3 years from the date of issue and must be used by the expiration date.
Transfer
This voucher is non-transferable.
Locations
The voucher can be redeemed only at Left Bank Melbourne locations.
Exclusions
The voucher is not redeemable for cash and cannot be used during certain promotional periods or on specific products/services.
Redemption Instructions
To redeem this voucher, please quote your gift voucher number when making a reservation and present the gift voucher to the supervisor upon arrival. Proof of ID must be provided when redeeming.
Lost or Stolen Vouchers
Lost gift vouchers cannot be replaced, cancelled, or refunded. Left Bank Melbourne does not take responsibility for lost or misplaced vouchers.
Refund Policy
Vouchers are non-refundable.
Legal Compliance
This voucher is issued in compliance with the laws of Victoria and other applicable regulations.
